Customer Engagement Strategies: There are Brand ImpactsUrban Airship suggests the new year is a good time to take a look at current strategies - and that we can never get too comfortable thinking we know what our customers want. Attitudes, preferences and expectations change quickly.
Urban Airship reports:
"78% of customers say poor customer service makes them lose trust in a brand"
Take a Look at Mobile and Website Options
How does customer experience, self-service and a good brand image fit together?
Offering your customer mobile and website options, reports Urban Airship, provides an easily accessible solution for questions and support. Your homeowners want access 24/7, anywhere, anytime!
Access means you're able to provide a more consistent and reliable brand image. Gone are the missed calls and voicemail exchanges; now, you're communicating directly and resolving issues!
CPS WarrantyWatcher Provides Accessible, Personalized Access for Your Homeowners
Now, take a look at CPS' WarrantyWatcher Homeowner Portal and how it streamlines the builder's customer service process and provides the digital experience that today's homeowners want.
|WarrantyWatcher: Accessible, Personalized, 24/7|
24/7 access and personalization is critical! Your homeowners have a unique location to report a service issue, receive confirmation of the problem and and appointment for repair. They're also able to view all previously reported issues and their resolution. All convenient; all 24/7; without any additional work for your customer service group. In fact, probably less work!
Communication doesn't always have to mean conversation!