|Home Buyer Portal Goes Mobile!|
And, what better time to evaluate and solidify customer strategies than the start of 2017? Goodmanson makes several 2017 predictions including: mobile customer service will close the gap between consumer expectations and reality.
Combine those thoughts regarding customer service (Go Mobile!! with the anticipated tsunamai of entry level buyers (which is highly driven by millennials) who are already mobile-oriented and it suggests that adding mobile to the new home experience makes sense for 2017.
Today's home buyer has high expectations regarding their home and the post-sale warranty process in terms of timeliness, quality and reliability. Make sure your warranty/customer service organization is capable of responding to those requirements -- as well as the goals of improved customer experiences through mobile access.
Let your home owners submit warranty requests using CPS' WarrantyWatcher software from your website -- and provide the same access to review request status and overall problem resolution history. The Home Buyer Portal is available across platforms and browsers -- from desktop to devices.
We'll be in Orlando, January 9-11 for IBS 2016; drop by Booth W5583 and let us show you how WarrantyWatcher can improve your customer's experiences!