Is the Homebuying World Ready for Millennials?

Seen the current Our Thinking feature by Goldman Sachs entitled, Millennials: Coming of Age? You can read the full article here.

#GetSocial and integrate traditional marketing & digital content

Did you know the Millennial generation is the largest in U.S. history (larger, in other words, than Baby Boomers)?

As a group, Millennials have come of age during a time of unprecedented technological change, globalization and economic disruption -- as well as lower employment levels and smaller incomes.  As a result, there are significant differences in behaviors and experiences than previous generations.

What sort of differences? For example, almost 60% of the 18-31 group in the 70's were married and living in their own household.  Today, that number if about 25%.

To date, the reduction in household formation has been significant for the new home market but...there may be light at the end of the tunnel.  A recent Trulia survey reports 93% are interested in purchasing a home (the largest percentage of any demographic group).

Millennials are the first generation of digital natives and attitudes towards shopping and purchasing are noteworthy, as well.  Consider this statement:

"When a brand uses social media, I like that brand more."

Implications for marketing are significant: these are social and connected home shoppers.  How do you effectively communicate about a service, product or brand? Brands appear to be shrinking in importance while social media influence is growing. Millennials turn to their online networks when making purchasing decisions.

Take a look at CPS' Social Media Wall as a unique mechanism for integrating traditional marketing images/copy with social media.  Bring your marketing messages -- and brand -- to a generation about to burst onto the home buying stage!

2016: What's New in CPS CRM?

Today's new home buying experience, for the home shopper, frequently isn't seen as too very different than any other retail experience. Of course, prices are a bit higher than in a car dealership or a furniture store but overall we see an interest in a seamless -- and efficient -- consumer shopping experience.

CPS CRM provides builders with a unique design and approach to manage the new home sales process through a single experience.  Bob Musa, CPS' President says, "Our job, as software developers, is to harness technology to help make a great buying experience for consumers along with a consistent, reliable and powerful back-end processing environment for the builder."

2016 CPS CRM: Seamless Integration is a keyword!

Several key concepts emerge:

• Supporting a seamless customer interaction: Home shoppers come into contact with the builder and specific communities through multiple channels -- builder website, mobile registration, 3rd party marketing sites, a developer information center and, last but certainly not least, the sales office itself.  No one wants to register multiple times, providing the same (or different!) information.  CPS CRM accepts registration from all sites, seamlessly, and recognizes when a prospect has previously registered, as well. 

• Cloud Enhancements: CPS CRM is, of course, a cloud-based system -- available anywhere/anytime.  We've added another cloud-based application, DocuSign, to our integration processes so agents can generate purchase agreements using CPS CRM and provide anywhere/anytime purchase agreement execution access for buyers -- as well as co-op agents, lenders, escrow agents and the builder -- via DocuSign. And, this is an end-to-end enhancement of the current contract wizard -- prospect registration, floorplan/homesite/option selections, loan program calculations are seamlessly integrated into the DocuSign forms.

• Enriched Back-end Processing: The new home sales, construction and document process is a series of key dates and steps.  CPS CRM facilitates sales processing with easy-to-maintain checklists along with automatic email reminders regarding pending or behind-schedule activities. 

We'll be in Las Vegas for the IBS Builders Show -- stop at Booth C2856 and we'll show you how to enhance your home builder sales process with CPS CRM!