Benefits You Can Expect from Award-Winning Builder Warranty Software

It's always exciting to win an award -- and CPS' WarrantyWatcher was selected as a Constructech 2017 Top Product!

WarrantyWatcher: helping warranty operations be more effective!

What benefits can you, as a home builder, expect from this latest release of warranty/customer service cloud-based software?  An award, after all, only goes so far -- there needs to be some meat on the bones!

Home builder warranty/customer service records home buyer service requests, sends out work orders and reports on the results. Those are the basics; when you're looking at becoming more efficient and effective, what does WarrantyWatcher offer?

Why an award? We think there are 3 key points:

1. There are Buyer and Vendor Portals: Make it easy for your buyers to submit service requests via the internet-based Portal and for your warranty staff to utilize the information. It's not email so there's no double input; just review the submitted request, determine that it's appropriate and go! And, your buyers can keep up-to-date on status through the Portal; think of how many phone calls, emails, texts that will be eliminated! Vendors are able to pick-up their work orders through the Portal, indicate availability and, even, receive drawings, photographs or other documents. 
2. WarrantyWatcher is platform agnostic with 24/7, real-time access: That's a bit techie sounding but it means that your staff can utilize the software in the office on their desktop or in the field via tablet or smartphone. And, real-time information is available, 24/7. No waiting for updates or only being able to view some of the information. Responsive design means the view responds to the device in use.
3. It's part of CPS' Enterprise software: Warranty/customer service operations typically take place after the sale closes. All sorts of buyer and construction events have already taken place -- and CPS Enterprise integration means they're available for warranty staff to utilize. Plumbing problem on Lot 47? If your construction operation utilized CPS' FieldCollaborate, you'd already know that Phillips Plumbing worked on Lot 47 (having replaced Standard Plumbing) and that there were upgraded faucets selected in the Design Center through CPS•CRM use. Everyone shares information -- maximizing communication and minimizing inefficiencies. 

Of course, there are all sorts of other great features: an administrative dashboard highlighting your Top 10 problems deserving attention, automated vendor follow-up, Quality Inspection templates for walk throughs -- even integration with Survey Monkey to solicit home buyer's opinions. Let us show you the meat behind the award!

Homebuilder Vendor & Buyer Portals Improve Efficiency & Productivity

Are you familiar with the concept of a Portal -- sometimes referred to as a neutral platform in the cloud?

Portals provide users with the ability to view -- and sometimes update -- information developed by a variety of systems and managed by different organizations in a single location. Typically, they're accessible via the Internet and available, anytime/anywhere.

What can a construction Portal do for your organization, vendors and/or buyers? An effective Portal provides data access, governed by credentials, to all appropriate stakeholders.

Let's take a look at a real-world example: vendors log into CPS' FieldCollaborate Portal to view or print their construction schedules, punch items, and safety assessments.  In addition, they're able to view the latest builder documents and drawings.

Home buyers, on the other hand, log into the FieldCollaborate Portal and find their home's schedule as well as stage-of-construction photos.

If we consider just this set of participants, can you think of the reduced number of phone calls, faxes, emails and misunderstandings? Portals make the entire enterprise more efficient and productive!  Home buyers feel empowered and their satisfaction levels improve, as well.

Home builders use Portals to share information internally, as well.  What's more disruptive than having multiple sources for information?  A well-managed Portal provides the same information to everyone (governed by access credentials, of course) -- and it's all available anywhere, anytime via the cloud!

2016: What's New in CPS CRM?

Today's new home buying experience, for the home shopper, frequently isn't seen as too very different than any other retail experience. Of course, prices are a bit higher than in a car dealership or a furniture store but overall we see an interest in a seamless -- and efficient -- consumer shopping experience.

CPS CRM provides builders with a unique design and approach to manage the new home sales process through a single experience.  Bob Musa, CPS' President says, "Our job, as software developers, is to harness technology to help make a great buying experience for consumers along with a consistent, reliable and powerful back-end processing environment for the builder."

2016 CPS CRM: Seamless Integration is a keyword!

Several key concepts emerge:

• Supporting a seamless customer interaction: Home shoppers come into contact with the builder and specific communities through multiple channels -- builder website, mobile registration, 3rd party marketing sites, a developer information center and, last but certainly not least, the sales office itself.  No one wants to register multiple times, providing the same (or different!) information.  CPS CRM accepts registration from all sites, seamlessly, and recognizes when a prospect has previously registered, as well. 

• Cloud Enhancements: CPS CRM is, of course, a cloud-based system -- available anywhere/anytime.  We've added another cloud-based application, DocuSign, to our integration processes so agents can generate purchase agreements using CPS CRM and provide anywhere/anytime purchase agreement execution access for buyers -- as well as co-op agents, lenders, escrow agents and the builder -- via DocuSign. And, this is an end-to-end enhancement of the current contract wizard -- prospect registration, floorplan/homesite/option selections, loan program calculations are seamlessly integrated into the DocuSign forms.

• Enriched Back-end Processing: The new home sales, construction and document process is a series of key dates and steps.  CPS CRM facilitates sales processing with easy-to-maintain checklists along with automatic email reminders regarding pending or behind-schedule activities. 

We'll be in Las Vegas for the IBS Builders Show -- stop at Booth C2856 and we'll show you how to enhance your home builder sales process with CPS CRM!