Home Buyers Want Convenient & Quick Warranty Service

A recent Radial article notes, in the age of Amazon, consumers have sky-high expectations. And that's regardless of industry -- customer service is a key differentiator at time of purchase as well as after-sale referrals.

Enhance Your Customer Service Ops with Self-Service!

Home Buyers Look for Personalized Customer Service

Homebuyers aren't any different than other consumers when thinking about their post-closing warranty service.  

Consumers want convenience and quick issue resolution -- in addition to an environment that is proactive with personalized service.

Self-Service Functionality is Hot!

Self-service is reported as one of the hottest trends in customer care. Consumers love the idea of being able to quickly and easily meet their objectives from submitting a warranty request to checking status to being able to review their warranty history.

Technology Helps Builders Meet Buyer Expectations

Innovations and advancements in technology enable builders to meet these expectations. Take a look at CPS' WarrantyWatcher software  -- particularly the Portal -- as an example. Homeowners are able to log-in, 24/7, to submit requests. No more waiting until Monday morning! And, they're able to check status at any time - no more calling, voicemail or missed calls.

The same Portal self-service is available for subcontractors. Although formal work orders are sent via email, it's always possible to log-in to the Portal, pick-up work orders, review associated drawings and photos and confirm availability.

Self-service channels consistently outperform other channels in terms of consumer satisfaction. Consider this, for a minute: does anyone snail mail or fax over anything, anywhere any longer?  How about calling?  Consumers love self-service because it reduces friction and provides answers immediately and consistently.

Go Omnichannel!

And, the Portal provides for a personalized, omnichannel experience, as well.  In other words, the Portal can fit into your business operations, seamlessly. Make it available from your website, skin it with your logo and colors, include photos of your team members.  It's all about winning and sustaining loyalty.

Referrals Are Yours When Service Exceeds Expectations!

Remember: the #1 referral reason for homeowner referrals is keeping buyers informed during construction and post-closing.

Benefits You Can Expect from Award-Winning Builder Warranty Software

It's always exciting to win an award -- and CPS' WarrantyWatcher was selected as a Constructech 2017 Top Product!

WarrantyWatcher: helping warranty operations be more effective!

What benefits can you, as a home builder, expect from this latest release of warranty/customer service cloud-based software?  An award, after all, only goes so far -- there needs to be some meat on the bones!

Home builder warranty/customer service records home buyer service requests, sends out work orders and reports on the results. Those are the basics; when you're looking at becoming more efficient and effective, what does WarrantyWatcher offer?

Why an award? We think there are 3 key points:

1. There are Buyer and Vendor Portals: Make it easy for your buyers to submit service requests via the internet-based Portal and for your warranty staff to utilize the information. It's not email so there's no double input; just review the submitted request, determine that it's appropriate and go! And, your buyers can keep up-to-date on status through the Portal; think of how many phone calls, emails, texts that will be eliminated! Vendors are able to pick-up their work orders through the Portal, indicate availability and, even, receive drawings, photographs or other documents. 
2. WarrantyWatcher is platform agnostic with 24/7, real-time access: That's a bit techie sounding but it means that your staff can utilize the software in the office on their desktop or in the field via tablet or smartphone. And, real-time information is available, 24/7. No waiting for updates or only being able to view some of the information. Responsive design means the view responds to the device in use.
3. It's part of CPS' Enterprise software: Warranty/customer service operations typically take place after the sale closes. All sorts of buyer and construction events have already taken place -- and CPS Enterprise integration means they're available for warranty staff to utilize. Plumbing problem on Lot 47? If your construction operation utilized CPS' FieldCollaborate, you'd already know that Phillips Plumbing worked on Lot 47 (having replaced Standard Plumbing) and that there were upgraded faucets selected in the Design Center through CPS•CRM use. Everyone shares information -- maximizing communication and minimizing inefficiencies. 

Of course, there are all sorts of other great features: an administrative dashboard highlighting your Top 10 problems deserving attention, automated vendor follow-up, Quality Inspection templates for walk throughs -- even integration with Survey Monkey to solicit home buyer's opinions. Let us show you the meat behind the award!