Saturday, February 16, 2019

Builders: Tips for Migrating Buyers/Owners to Your Self-Service Options

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Self-service is a Preference for Many We've been blogging recently about the paradigm shift in the self-service concept .  Frankly, it...
Wednesday, February 13, 2019

Homebuilder CRM Top Performer Tips

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Top Sales Performers Are Frequently Top CRM Users A local Northern CA homebuilder's top sales performer (he's retired now; let...
Friday, February 8, 2019

What Does Friction Have to Do with A Builder Sales Office?

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Why Are We Talking About Friction? Actually, we're going to discuss the lack of friction -- meaning ease and less hassle during...
Tuesday, February 5, 2019

Homeowner Customer Service: SST Preferences Change Quickly

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Have you run across Urban Airship ? They've just released 2019 Insights & Predictions into Customer Engagement (you can check it o...
Friday, February 1, 2019

Have You Asked: What's Our Home Buyer Experience Gap?

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Just a couple of Solution Blogs ago, we talked about the how the concept of customer service has transitioned into customer experience -- y...
Tuesday, January 29, 2019

Adding an Emotional Connection to Your Sales Office

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There's a lot of details to take into consideration during the homebuying process: beds & baths, square footage, mortgage rates and ...
Saturday, January 26, 2019

Customer Service 2019: A New Paradigm for Builders

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Customer Service is Now the Customer Experience No doubt you've heard: business is moving faster than ever -- and the customer experie...